Job ID: 31986

Job Category: Economic Development, Arts & Culture

Division & Section: Economic Development & Culture, Economic Development & Culture Entertainment Industries

Work Location: 100 Queen St W, Toronto

Job Type & Duration: Full-time, Temporary Vacancy (12 months)

Salary: $83,228.60 - $97,770.40

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 04-Nov-2022 to 21-Nov-2022

Job Summary

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. Toronto's visitor economy is a vital economic engine for the city, generating more than $10 billion in economic activity and supporting 70,000 jobs in 2019. We are seeking an individual to join the Tourism Services team who is passionate about tourism and the role it plays in helping build Toronto's economy.

Reporting to the Manager, Tourism Services, the Supervisor Special Events (Tourism) will be responsible for the development and implementation of programs and projects in support of tourism, including:

  • Leading industry support programs (such as workforce development)
  • Leading industry outreach initiatives/events and industry communications (including the Festivals & Events Calendar)
  • Researching and supporting tourism development requests
  • Supporting visitor information services designed to engage residents and welcome visitors

Major Responsibilities:

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements to support the mission of the Tourism Services Unit.
  • Supervises, motivates and trains assigned staff for programs and projects, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Provides support to the Manager, Tourism Services on day-to-day operations of staff supervision including scheduling, assigning, reviewing of work, as well providing coverage for the Manager while on vacation (which would include delegated tasks such as vacation and overtime requests/approvals).
  • Manages the development, administration and monitoring of assigned project/program or event budget including processing, tracking and submission of purchases, contracts, revenues and expenditures and ensures expenditures are controlled and maintained within approved budget limitations.
  • Designs, plans and executes programs and projects from inception to completion and evaluation, including any/all on-site related elements/activities.
  • Manages programs and projects, or acts as a member of project team, and integrates/consults with the Sections' Marketing, Sponsorship, Programming and Production teams to align elements into the program/project from its inception to evaluation.
  • Liaises with Sponsorship and Marketing teams to develop and execute local and regional campaigns in support of Tourism Services programs. Would be required to initiate project requests, review outputs, manage timelines and provide success metrics.
  • Develops, maintains and retains strategic relationships with industry stakeholder organizations, senior industry representatives, individual businesses, local, provincial and national tourism organizations, politicians, bureaucrats and consulates as well as with, schools, venues, communities and attractions.
  • Develops and executes strategic measurement techniques through surveys and other targeted research to effectively evaluate public opinion, economic impact and industry/sponsor impression.
  • Researches new and existing tourism trends, statistics and information to help inform reports, briefing notes and documents in support the Tourism Services programs and projects.
  • Researches, negotiates and contracts vendors in support of delivery of Tourism Services programs.
  • Designs and implements logistics strategies for program/project/event execution. Coordinates and communicates strategies to staff, suppliers, vendors, volunteers and consultants.
  • Consults with external industry organizations and associations and the destination marketing organization (DMO) for Toronto.
  • Represents Tourism Services on divisional and corporate working groups and teams as well as at external groups, committees and meetings.
  • Consults with local, national and international organizations and City divisions on advice pertaining to trends in tourism, logistical and technical requirements, cultural institutions, attractions and local festivals and events, using knowledge of the tourism industry.

Key Qualifications

  • Post-secondary education in tourism, marketing/public relations, special events, event management or a related discipline or equivalent combination of experience and education.
  • Considerable program / project and event management experience as it relates to tourism, including developing program scope documents, critical paths, briefing notes, presentations, stakeholder reports, and grant submissions and final reports.
  • Considerable experience working in a multi-level stakeholder environment and establishing and maintaining effective partnerships with clients including industry organizations, community groups, agencies and businesses.
  • Considerable knowledge of the tourism industry in Toronto as it pertains to industry stakeholders as well as knowledge of local attractions, festivals, events, and locations.
  • Excellent partnership development and stewardship skills with key stakeholders within both private and public sectors.
  • Strong communication and customer service skills and ability to effectively support all stakeholders, including elected officials, other staff, key contacts, clients' diverse interest groups and the public.
  • Flexibility and the ability to take initiative and thrive in a high-stress environment with frequent and competing deadlines.
  • Ability to lead, motivate and supervise a team, when required.
  • Highly developed MS Office Suite skills, in particular Outlook, Word, PowerPoint and Excel.
  • Familiarity with relevant government legislation, such as in the area of occupational health and safety, labour relations and collective agreements.
  • Strong attention to detail, establishes performance objectives and measures to continuously improve performance and the standard of excellence in the organization.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

Additional Information

Toronto, ON, Canada
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