CUSTOMER SERVICE REPRESENTATIVE

BUSINESS ENTERPRISES

NorQuesters?are difference makers and we're searching for someone who can be dependable in living our we > they values as a full-time Customer Service Representative for The Core - our retail space inspired by our learners, designed for our learners. The successful candidate is going to contribute to the team in transforming the traditional campus bookstore model into a thriving retail space, focus on supporting the learners and introducing exciting new initiatives at The Core.

HOW YOU'LL MAKE A DIFFERENCE

  • Create personalized customer experiences at The Core.
  • Effective management of the customer resolution process.
  • Maintain high service level agreements with return emails, phone calls, and chat messages.
  • Fulfill and process online and in-store orders.
  • Complete a variety of transaction types between multiple programs, including point of sale system.
  • Contribute to the management of inventory of books, supplies, and general merchandise with continuous monitoring for accuracy.
  • Prioritize tasks and meet deadlines confidently in a busy environment.
  • Work collaboratively within a customer facing and warehouse environment.
  • Management of locker rental program.

WHAT YOU BRING

  • High school diploma.
  • One year of experience in retail including sales, merchandising, inventory management.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring

  • Strong digital literacy in Microsoft Word, Excel, Outlook, web browser and database
  • Excellent customer service skills, using critical thinking to identify and resolve customer inquiries
  • Well-developed communications and interpersonal skills, collaborative mindset
  • High performance organizational skills, ability to manage a large volume of work with a high degree of accuracy

SALARY $37,236-$46,670 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefits programs.

COMPETITION NUMBER 2022-3747

CLOSING DATE November 17, 2022 at 1159 PM MST

Apply to become a NorQuester If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

Psst Only candidates shortlisted for an interview will be contacted and we'll make sure to do this within 28 days of the closing date.

Difference Makers. If we were to describe what NorQuest College is, we'd say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.

So how do we make differences?

  • We empower NorQuesters. When it comes to working, it's up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs-lead from where you are, be dependable, find ways forward-to name a few, but how you do that is your choice!
  • We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
  • We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Metis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.

And that's a snapshot of how we are Difference Makers. But there's so much more to us and we invite you to explore further!


Additional Information

Edmonton, AB, Canada
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