About the role
At RBC our design team puts strategy, research, design principles, and technical innovation at the centre of everything we do. We are a leader when it comes to exceptional digital experiences in the financial space and our focus on our users is an integral part of this success. Our UX writers help our team to build empathetic, intuitive and delightful experiences for our users.
As a member of our team, you will have the opportunity to shape the conversations we conduct through each of our digital products. To do that, you need to think strategically about the creation and delivery of our content: what we say, how we say it, and where we deliver each piece of that message.
You'll collaborate with colleagues in other disciplines to define the core value of the digital products we design and build. You'll make sure that every experience - from the overtly promotional to the purely transactional - embodies its core value as our users move through and engage with it. In short: you'll use content to connect what our digital products can do with what truly matters to our users.
What you would work on
Create strategies for using content to support our users' needs for information and understanding in the digital products we design
Write engaging editorial content educating clients and helping them understand some of the more technical aspects of our products
Helping clients to self-serve digital products
Write for change management and to reduce the need for client onboarding and training
Write user-focused textual content ensuring it supports the team's product strategies
Partner with peers to shape or develop other (non-textual) content: interaction patterns, iconography, information graphics, imagery, and data.
Collaborate with Legal, Compliance, and Regulatory teams to ensure that our digital conversations satisfy our legal and regulatory responsibilities.
Work with Design Research on user research and testing activities
Apply the principles of accessibility and inclusive design in content creation
Provide practical direction to the larger design team on RBC's Content Design communications standards, tools, channels and processes.
Collaborate with our partners to define help content strategies and tools
Create copy decks and content repositories to ensure content is auditable and supports delivery team needs
Support French translation needs
What you need to succeed
A post-secondary education, ideally with a university degree or college diploma
At least 5 years of UX writing experience working on complex digital products
A portfolio of work samples showcasing your copywriting work
Proficiency in English
Experience working on cross-functional teams with developers and project managers
Experience contributing to the launch of a digital product within an agile environment
What's in it for you
You'll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise
You'll work on solutions for clients within a unique area of asset management
You'll be part of team creating unique business value to our clients.
You'll help to shape Content Design as a practice at RBC and, by example, with your peers around the globe.
Work/life balance is important to us; you will be part of a company that values your time.
Job Skills Communication, Content Evaluation, Copywriting, Creativity, Multi-Level Communication, Proofreading, Written Communication
Additional Job Details
Address:RBC CENTRE, 155 WELLINGTON ST W:TORONTO
Employment Type:Full time
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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