Job ID: 41227

Job Category: Communications & Marketing

Division & Section: Strategic Public & Employee Communications, Strategy & Relationships

Work Location: City Hall, 100 Queen St. W. (Hybrid Work Model)

Job Type & Duration: Full-time, Temporary and Permanent

Salary: $72,407 - $89,713

Shift Information: Monday to Friday, 35 Hours Per Week

Affiliation: Non-Union

Qualified List will be established to fill permanent and/or temporary positions.

Number of Positions Open: 3

Posting Period: 30-Oct-2023 to 22-Nov-2023

Are you a recent graduate from a communications, marketing or public relations program? Do you have experience working in communications? Are you passionate about storytelling and making an impact? The City of Toronto's Strategic Public & Employee Communications (SPEC) Division is hiring for a new and exciting role - Communications Coordinator - for its Digital Engagement, Employee Communications, Media Relations & Issues Management and Public Education, Marketing & Creative Centres of Excellence. The three positions that are immediately available are in the Digital Engagement and Employee Communications Centres of Excellence, but we anticipate additional positions will be available soon in the other centres.

About the SPEC Centres of Excellence :

Digital Engagement:

Runs the City's digital channels, including public website and social.

Employee Communications:

Connects the City's 41,00 staff with everything they need to know.

Media Relations & Issues Management:

Proactive and reactive relationships with a wide range of media outlets.

Public Education, Marketing & Creative:

Traditional, social and digital advertising campaigns to reach a variety of audiences.

Major Responsibilities (may vary depending on Unit/Centre of Excellence assignment):

  • Coordinates and executes multi-channel communications plans and strategies for City programs, services, projects and initiatives.
  • Conducts research to maintain best practice and innovative approaches.
  • Develops internal and external communications materials such as e-newsletters, story pitches, media advisories, news releases, fact sheets, brochures, posters, web content, social media posts, etc.
  • Schedules social media posts and monitors performance (organic and paid)
  • Monitors the media and social media for arising issues and reputational risks to the City and tracks and shares information with team members and Managers.
  • Assists with development of campaign evaluation tools and processes to determine effectiveness.
  • Answers media inquiries, distributes news releases, enters and updates media call logs.
  • Helps with event staffing and planning.
  • Sources and maintains photo and video library.
  • Builds and maintains media lists and other internal and external contact lists.
  • Executes advertising campaigns on time and on budget.
  • Builds and maintains positive working relationships with colleagues, partner divisions, management, vendors and members of the media.
  • Some work will be required after hours while on standby, after business hours and on weekends, as directed.

Key Qualifications:

  • Post secondary education in communications, marketing, public relations, digital communications, journalism or an approved combination of education and experience.
  • Experience with social media tools, platforms and best practices to create and share compelling content.
  • Proven experience with communications techniques and practices, including planning, materials development, measurement and evaluation.
  • Experience communicating clearly and effectively to diverse audiences using a variety of communication methods.
  • Superior writing, editing and proofreading skills.
  • Experience with monitoring and analytical tools for social media, websites, newsletters and/or media relations is an asset.
  • Strong time-management and organizational skills.
  • Excellent organizational skills and attention to detail, with the ability to prioritize and manage assignments and workload under tight timelines and competing deadlines.
  • Familiarity with web editing and web content management systems, particularly WordPress, is an asset,
  • A team player and quick learner, who's not afraid to try new things, with a passion for helping the city of Toronto.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

Additional Information

Toronto, ON, Canada
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