Damotech is hiring another legendary agent to join our Sales Support Centre. Sales Support is the company’s nerve centre and is adding another member to the team who has laser focus, an uncanny ability to work on several projects at a time, be detail oriented and have the willingness and ability to provide exceptional customer experiences.

WHO WE ARE

Recently ranked in the Growth 500 list, Damotech is North America's largest provider of pallet rack repair, protection, software, and engineering solutions. Damotech has developed a range of patented products to meet the needs of its customers, including 225 Fortune 500 companies.

A unique corporate culture that rewards collaboration, innovation, commitment and above all good humor

Gym membership paid for by the employer (located 1km from the office)

Several company-wide activities: summer BBQ, Damolympics, fundraising carwashe, and more!.

Located at the intersection of highways 15 and 640

One of the highest retention rates in the industry.

THE JOB

The Sales Support Centre agent will work within the team to support the U.S and Canadian dealer network (excluding Quebec) and sales representatives. This support includes providing quotations, processing orders and answering all general and technical questions.

YOUR DAILY

• Have we piqued your interest yet? Here's what to expect:
• Prepare quotes and process customer orders in the system
• Calculate freight and installation costs
• Perform calculations to suggest product solutions for quotes
• Answer general and technical questions about our products and services from our dealers, customers and sales representatives (mostly English-speaking through email, calls and web chat)
• Be a liason between our customers and the different departments within Damotech.
• Be prepared and willing to move from task to task to fulfill immediate needs

REQUIRED

• Acute analytical abilities and technical minded
• 3 years of experience in B2B customer service.
• Diploma of college studies (technical discipline) or equivalent work experience
• Proficient English (Intermediate level of French)
• Excellent communication (oral and written), interpersonal skills, tact and diplomacy.
• Respectful of commitments and rigorous follow-ups with customers.
• Enthusiasm and energy at work.

 NEED MORE CONVINCING?

• Exceptional working conditions and environment
• Very good team and culture of accomplishment
• Company trip if the team objectives are met.