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JOB DESCRIPTION

This posting is for one part-time, hourly position

Strathcona County Emergency Services provides twenty-four hour, seven days a week emergency communication and dispatch services to Strathcona County and other partners. We are looking to hire up to three part-time Emergency Communications Operators.

The Emergency Communications Operator (ECO) is responsible for answering, processing, recording, and dispatching for requests for both emergent and non-emergent incidents. Engaged as an integral part of the community's emergency response system, the ECO provides clear, accurate and customer focused communications to assist in efficient and effective response.

RESPONSIBILITIES

  • Efficiently answers 911 calls and transfers to the appropriate agency
  • Calmly obtains all required information from callers with complete accuracy
  • Dispatches appropriate stations, apparatus and personnel using computer-aided dispatch system
  • Communicates with and monitors County radio channels
  • Ensures functions of the Communications Centre meet Quality Management standards

Skills and Abilities

  • Ability to multi-task, rapidly prioritize and manage stress in a fast-paced, team environment
  • Excellent computer skills with the ability to adapt to changing technologies
  • Excellent communication skills to effectively deal with people in person, by telephone or radio under stressful conditions
  • Working knowledge of the FDM or other computer-aided dispatch program
  • Geographical knowledge of Strathcona County and north-eastern Alberta

QUALIFICATIONS

  • High school diploma with relevant work experience may be considered
  • Completed education in an accredited Emergency Communications program is preferred
  • Certification Emergency Fire Dispatch (EFD) is an asset
  • First Aid and CPR certification

Conditions of Employment

  • Submission of Satisfactory Criminal Record Check
  • Available to work a variety of shifts which may include days, evenings, nights, weekends and statutory holidays; hours are as required

Shortlisted candidates will be required to provide proof of educational and professional credentials as noted in the resume

Competition #099-2020-EXT-SCES closes July 5, 2020

Thank you for your interest in Strathcona County. We only contact candidates selected for interviews.

A cover letter must be submitted along with a resume describing the interest in this position.

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