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Emergency Communications Officer

Job Number : 39241

The Police Communications Branch is seeking applications for three (3) Emergency Communication Officer positions. The major responsibilities of these positions include:

Evaluating telephone calls received on the Police Emergency and the Police Non Emergency lines to determine the appropriate level, if any, of police response.

Creating events for dispatch using the Police Priority Dispatch System and the Computer Aided Dispatch System (CAD).

Prioritizing those events that require police response to determine the response criteria of that specific call.

Answering the 911 overflow calls and determining the nature of the emergency so the call can be forwarded to the appropriate emergency response partner.

Providing information to the general public on police-related matters.

Answering the "police only" evaluator line to provide information and assistance to staff calls.

Receiving communications on the 911 emergency telephone system.

Screening emergency calls utilizing ANI/ALI (Automated Number/Location Identifiers) to confirm location of the emergency.

Extending the call to the appropriate emergency response agency.

Logging Units on and off.

Other related duties as required.

Dispatch incoming calls for service that are created by the ECO Evaluator function and the Communication Administrative Assistants.

Review contents of the request for dispatch to ensure the dispatch priority assigned by the ECO Evaluator function is appropriate.

Provide continuous monitoring and updates to dispatch and investigation calls with additional information in a timely manner as needed considering safety.

Monitor the radio for one or more patrol divisions to provide support as needed to all operational members working off their divisional radio channel.

Qualifications :

Thorough knowledge of the standards and methods of the Public Safety Communication Sector, including RMS systems, CAD systems, CPIC, EPROS systems, and 911 emergency telephone systems.

Accurate and efficient typing skills including proficiency with Microsoft Word, Excel and Outlook.

Display a high level of integrity and confidentiality.

Critical thinking skills and a proven ability to make sound decisions.

Advanced knowledge of the Criminal Code of Canada, Controlled Drugs and Substance Act, Youth Criminal Justice Act, Province of Alberta Provincial Acts and municipal legislations.

Knowledge of Federal, Provincial and Municipal government services.

Broad knowledge of police practices.

Above average geographical knowledge of Edmonton and surrounding areas.

Customer service oriented with exceptional interpersonal skills.

Ability to communicate effectively, orally and in a written format.

Ability to manage demanding and high stress situations.

Ability to perform duties in a shift work environment (24/7, 365 days/year).

Proficient multi-tasking skills are essential.

Must meet the minimum hearing criteria as directed by the Police Communications Branch. Shortlisted candidates will be required to complete a hearing test.

Applicants will be tested.

Probationary period of six (6) months will apply to this position.

Successful applicants will be required to attend and successfully complete a three phase comprehensive training program.


Job Level:

Completion of Grade 12 or equivalent required.

Emergency Communications and Response Certificate from a recognized post secondary institution required, along with two (2) years of call evaluating experience or dispatch experience in a public safety communications environment.


Three (3) years of recent* police officer experience.


Three (3) years of recent* emergency communications experience OR a relevant combination of education and experience.

  • within three (3) years of retiring or resigning from a police environment or current call evaluator experience in a police environment.

Opportunity Concept Level:

Completion of Grade 12 or equivalent required.

Emergency Communications and Response Certificate from a recognized post secondary institution required.

Hours of Work:

40 hours per week (time balanced) 8-12 hour shifts to provide 24 hour coverage, 7 days per week, 365 days per year.

Salary Range:

Job Level:

21B, Salary Grade: 050, $32.98

  • $41.24 (Hourly), $2,639.10
  • $3,299.90 (Bi-Weekly), $68,881.03
  • $86,127.91 (Annually).

Opportunity Concept Level:

21C, Salary Grade: 023, $27.76

  • $31.68 (Hourly), $2,221.20
  • $2,534.80 (Bi-Weekly), $57,973.32
  • $66,158.28 (Annually).

The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton that expired on December 22, 2018.


Union 52 members are asked to send a copy of their application to the Union office.

The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.

We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote Labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at

HR Consultant: DZ

Classification Title : Emergency Communications Officer

Posting Date : Jul 7, 2020

Closing Date : Jul 21, 2020 11:59:00 (MST)

Number of Openings (up to) : 3

  • Permanent Full-time

Union : CSU 52

Department : Operational Support Division

Work Location(s) :

Police Headquarters, 9620

  • 103A Ave

T5H 0H7


Emergency Communications Officer



Job Type


Job Location

Police Headquarters, 9620

  • 103A Ave T5H 0H7