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Role Summary

Reporting to the Communications Officer, BC MQI, the communications coordinator works in collaboration with BC MQI staff and the change management lead to develop and deliver MSPE project communications and engagement plans and materials, in support of MSPE implementation across the health authority system of care. The communications coordinator is actively involved in supporting the planning, development, implementation and evaluation of strategic project communications (including online and digital), while participating in provincial working groups and providing of support and resources to local project sponsors. This role coordinates an action plan to ensure timely, high quality and consistent communications to facilitate a significant change management initiative with impact on medical staff across PHSA and the five geographical health authorities.

Key accountabilities

  • Along with the BC MQI Communications Officer and the MSPE Change Management Lead, develop and deliver communications plans and activities in support of initial implementation of the MSPE program
  • Liaises with internal stakeholders to implement communication plans and activities, and with external stakeholders to respond to requests for information, collaborate on joint initiatives and events, and to coordinate communication activities.
  • Manage and track stakeholder engagements, building alliances with local sponsors across health authority system of care, ensuring that communication methods and messaging are complementary and consistent
  • Contribute to committees on matters related to MSPE stakeholder engagement, adoption, sustainment, and continuous improvement.
  • Coordinates and produces content for medical leader and medical staff audiences, using digital and print communication channels such as presentations, briefing notes, speakers notes, e-newsletters, the BC MQI website, Twitter and others.
  • Coordinate targeted communications dissemination and enable distribution across partner organizations
  • Develop and maintain style guides, standards, and templates for use by the MSPE stakeholders in communication campaigns
  • Evaluate/measure effectiveness of communication strategies and deliverables


  • A level of education, training and experience equivalent to an undergraduate degree in Communications, Marketing, Journalism or a related discipline, combined with at least 3 years of recent related experience.
  • Excellent interpersonal, verbal and written communication skills
  • Demonstrated experience executing communications strategies, plans and campaigns;
  • Proven experience developing communications using a variety of channels both in digital and print
  • Experience working in a health care environment is preferred.
  • Other qualities including: sound judgment, tact and diplomacy, ability to work effectively and collaboratively in a demanding and dynamic environment

What's in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too

  • offering health, wellness, development programs to support you
  • at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations
  • offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.

Job type Casual

Location Vancouver, BC

Reference number TOD072820

What we do

Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people

  • Be compassionate
  • Dare to innovate
  • Cultivate partnerships
  • Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

This position is part of PHSA Talent on Demand

  • an in-house recruitment service providing talent to PHSA and other healthcare authorities. We manage a robust talent pool of service-minded professionals who are available to start work immediately. Talent on Demand creates a gateway for those who wish to achieve their career goals. Successful candidates will gain significant healthcare experience and can transition into long-term, permanent roles within PHSA. For more information via Isarta.