The Manager, Communications, manages the tactical business of the Communications Department and provides oversight, guidance, executive-level advice and recommendations in line with DCC's corporate values. The incumbent accesses and analyzes content in order to draft various documents in English (e.g. corporate reports), and for media relations and issues management purposes. The incumbent supervises the development and implementation of corporate communication programs and digital communication tools. The Manager, Communications, stands in for and attends meetings on behalf of the Director Communications , as needed. The incumbent leads a team of professionals and manages the human resources responsibilities for the team. The incumbent develops creative solutions and ensures the team is focused on collaboration, and quality and timeliness of deliverables

KEY AND PERIODIC ACTIVITIES

The duties and responsibilities listed below are representative but not all-inclusive:

Primary

• Support, develop and implement communications strategies, policies, programs and initiatives to ensure the overall effectiveness of Communications Department services
• Manage budget development and project costing, supplier sourcing and departmental resource planning
• Develop and draft content to support media relations, issues management and crisis communications, in collaboration with internal and external stakeholders
• Develop and compose key messages related to sensitive subjects for internal and external audiences
• Provide advice to internal clients on change management communications
• Advise members of the Senior Management Group on corporate communications issues, strategy and planning
• Coordinate data collection, compose and evaluate editorial content, and manage the production of the annual report
• Provide English copywriting support
• Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
• Perform human resources functions (e.g. coach, supervise, mentor, plan and allocate resources, and manage performance)

Other

• Coordinate the development of content and media response lines with internal and external stakeholders outside of business hours
• Respond to communications-related inquiries and questions from employees and senior management
• Other duties as assigned

SKILLS

General and Specific Knowledge

• Best practices, methods, trends and legislation related to corporate communications, including digital communications and issues management
• Media production processes and costing
• Government of Canada communications principles and policies
• Project and risk management principles

Formal Education and/or Certification(s) and Experience

Minimum: university degree in communications, public relations, journalism or marketing or related field with ten years' relevant experience, or the equivalent

Preferred: accredit ation by the International Association of Business Communicators and/or the Canadian Public Relations Society

Abilities

• Use applicable computer software and operating systems
• Write policies, proposals and reports
• Display superior interpersonal and communication skills
• Resolve complex problems with multiple stakeholders
• Demonstrate business acumen, leadership and human resources management skills
• Be proficient in English (superior writing skills essential)

DEVELOPMENT AND LEADERSHIP

Lead and manage direct and indirect reports

Provide functional direction and advice to other employees, Communications Department team leaders, DCC managers and members of the Senior Management Group

WORKING CONDITIONS

Typical office environment with occasional travel